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| 1 Year Warranty All Higher Ground products are warranted for 1 year from the date of purchase. This warranty covers any manufacturing defects that appear in the products during this time period. This warranty only covers manufacturing defects. It does not cover damage to the product incurred during normal use. It also does not cover lost or stolen products. Return to top |
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| Automatic Registration Whenever you purchase software directly from Higher Ground, you are automatically registered in our database for your product. Your information is maintained in our database and will not be sold to any other entity. Return to top |
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| Can
I Change the Address on My Online Order? Currently, orders placed online will be shipped to the address that appears on the credit card statement. Customer Service is not able to change an order after the online order has been placed. Return to top |
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| Canceling
or changing an order after it has been placed To cancel or change an order after it has been placed, please contact Customer Service with your request. Return to top |
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| What credit
cards can I use? Currently, we accept all Visa, American Express, MasterCard and Discover Card transactions. American Express is not accepted for orders from Europe, the Middle East, Africa, or South America. When accepting orders for Electronic Delivery we use address verification to check your supplied address against the billing address on record with your bank. Some banks are not set up to allow address verification, so we cannot accept cards from those banks over the Internet. Return to top |
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| I
downloaded the files, but now I cannot find them to complete the
installation. From the Windows 95/98/NT Start button, select Find, and go to Find Files or Folders. To find the files that you have downloaded, reference the page you downloaded them from for the correct file name and simply type the name of the file into the dialog box that is available on the Find Files or Folders dialog. Make sure that you are looking on the drive you downloaded the applications to, (usually "C"), and that you have the "Include Subfolders" box checked. Return to top |
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| My
connection to your site keeps timing out. First, verify with your Internet Service Provider that your connection to the Internet is working correctly. If you are still experiencing problems, try again several hours later, (it may be that the site is experiencing a large volume of users, or is temporarily down). If you are still experiencing difficulties, please contact our Customer Service Department via the Customer Service real-time Chat. Return to top |
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| The
download is taking longer than the estimated I cannot get a complete
download. Send and email to info@highergroundsoftware.com and indicate the problem, A copy will be forwarded to you ASAP. |
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| 1 Year Warranty All Higher Ground products are warranted for 1 year from the date of purchase. This warranty covers any manufacturing defects that appear in the products during this time period. This warranty only covers manufacturing defects. It does not cover damage to the product incurred during normal use. It also does not cover lost or stolen products. Return to top |
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| When I try to order, I get a message that says the server cannot be found or is not responding. You may be wondering why, even though your are connected to the Higher Ground web site, you are not able to gain access to the server. The reason is that the link is actually taking you to our secure server which we use to accept your order. If you cannot access this page it probably means that you are using a web browser that cannot make secure connections or your server is not set up to make secure connections. This may be a firewall or proxy server issue. To access our order pages you must be able to make the secure connection. Return to top |
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| If you receive a
memory error that means there are device drivers loaded on your Windows
98 boot disk. To fix it do the following:
Boot up to the A prompt with your Windows 98
boot disk and type the following: Del *.bat
<enter> Del *.sys
<enter> Now reboot with
your windows 98 boot disk and the error will be cleared. |
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| I
ordered packaged product - when can I expect delivery? You can download the program instantly. Return to top |
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| I am
not satisfied with my purchase. How do I return it? Simply send your email to info@highergroundsoftware.com and include your receipt number, (Versions downloaded from Higher Ground Software or Drive Fix only),. Return to top |
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| Educational
Ordering/Site licensing Educational/Site licensing ordering includes: K-12, colleges, adult education schools and private business. Drive Fix offers direct educational discounts in the form of site license pricing for our products. Minimum order is 100 units. Return to top |
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| Feedback If you would like to provide additional feedback in regard to a Higher Ground product, you may do so by sending email toinfo@highergroundsoftware.com This gives you the opportunity to provide feedback directly to management about enhancing any Higher Ground product. This database is reviewed by our management regularly. Anyone wanting to voice their opinions about product enhancements or new ideas, can take advantage of this forum. Return to top |
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| How Do I Obtain
an Upgrade? Registered owners can upgrade to the latest version of their software in one of the following ways: Send your request to info@highergroundsoftware.com Return to top |
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| How
Do I Update My Personal Information with Higher Ground? If you have a name, address, telephone number, or email address, you may contact Customer Service, at info@highergroundsoftware.com Please include your original, outdated information, including your product serial number if you have it, and provide your new, updated information. Return to top |
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| How
To Inquire About the Status of an Order If you want to check on an order, or you feel the order is late, first, ensure you have allowed the appropriate time for your order to arrive. For orders placed directly through Customer Service, allow 5 to 7 business days for delivery in the U.S. and 12 days to Canada, 10 -14 day overseas. Please also note that you are entitled to four download attempts overall on a given file, but that only two are allowed within a 24 hour period. If you have only tried to download twice and are now being told that you have used up all your attempts, please wait for 24 hours and try again. Return to top |
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| Licensing:
using the same software at work and home If you have a stand-alone copy of one of our software titles, and it is installed and used by you 80 percent of the time on your office computer, you may use that copy at home provided you are the only user of that software. (No simultaneous usage is permitted.) Other users must purchase and use their own copy of the software. Return to top |
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| Mail in Orders -
checks We do not accept mail in payments. Return to top |
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| Obtaining
Surplus or Discontinued Software DriveFix does not sell discontinued software. Return to top |
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| OEM
inquiries OEM contracts are typically signed for a 3-12 month period on volumes of 3000-15000. The product is provided in Floppy format for duplication once the OEM manufacturer can guarantee security of production and distribution. The final buy price per unit is based on volume commitments. If you would like details in regard to a possible OEM deal, then please contact our Sales department at Return to top |
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| Prepaid
Orders: General Information A prepaid order is any order that is paid at the time the order is placed (before the order is shipped). These orders are typically placed by credit card or check. You may place a credit card order through our online order center. Return to top |
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| Retail
Orders To find out the current suggested retail price for a product, please consult our Customer Service Department. Return to top |
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| Return
Policy for Higher Ground Products Because demonstration versions are available for The Hard Drive Mechanic Deluxe, there are no returns of these products. The demonstration versions are fully functional (with the exception of The Hard Drive Mechanic Deluxe which will show the fault but will not fix it) so please take advantage of the free trial version before you purchase. Return to top |
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| Shipping Charges Our standard shipping charge is $9.95 (U.S.) for orders within the United States and $12 for orders to Canada. Some promotional offers, different shipping methods and international shipping may require a different shipping charge. Return to top |
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| Shipping Methods We normally ship first class mail with confirmation. Additional shipping options can be found on our customer service page. Return to top |
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| Shipping to
post office boxes We normally ship by USPS and, therefore, P.O. Boxes are not a problem. Return to top |
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| Status of Purchase
Orders First, ensure that you have allowed the appropriate time for your order to arrive. Purchase Order shipments require up to two weeks for delivery unless otherwise specified. If you have waited less than two weeks and you need the status right away, contact Customer Service. Please allow 2-3 business days for a reply. Return to top |
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| Higher
Ground's 60 Day Free Upgrade Policy (North America) Higher Ground provides a 60-day window regarding upgrading from previous product versions. If you have purchased your product in the last 60 days, you are then eligible to receive the new version for the cost of $9.95 shipping and handling. Return to top |
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| Site Licensing Program For the best price on a multi-user license, contact Higher Ground Sales. You will find more information on our Corporate license solutions on our website, at the Volume License Page. Return to top |
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| What's
the Difference Between an Update and an Upgrade? UPDATE: A downloadable file that applies minor changes to an existing product. UPGRADE: A new release of a product that has been rewritten to incorporate new technologies or features. Return to top |
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