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1 Year Warranty
Automatic
Registration
Can I Change the Address on My Online Order?
Canceling or changing an order after it has been
placed
What
credit cards can I use?
I downloaded the files, but now I cannot find
them to complete the installation.
My connection to your site keeps timing out.
The download is taking longer than the estimated
I cannot get a complete download.
When I
try to order, I get a message that says the server cannot be found or is
not responding.
I am receiving a memory error when I try to
launch The Mechanic.
I ordered packaged product - when can I expect
delivery?
I am not satisfied with my purchase. How do I
return it?
Educational Ordering/Site licensing
Feedback
How
do I obtain an Upgrade?
How Do I Update My Personal Information with
Higher Ground?
How To Inquire About the Status of an Order
Licensing: using the same software are work and
home
Mail
in orders - checks
Obtaining Surplus or Discontinued Software
OEM inquiries
Prepaid Orders: General Information
Retail Orders
Return Policy for Higher Ground Products
Shipping
Charges
Shipping
Methods
Shipping
to post office boxes
Status
of purchase orders
Higher Ground's 60 day free upgrade policy
Site
Licensing Program
What's the difference between an update and an
upgrade?
1 Year Warranty
All Higher Ground products are warranted for 1 year from the date of
purchase. This warranty covers any manufacturing defects that appear in
the products during this time period. This warranty only covers
manufacturing defects. It does not cover damage to the product incurred
during normal use. It also does not cover lost or stolen products.
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Automatic Registration
Whenever you purchase software directly from Higher Ground, you are
automatically registered in our database for your product. Your
information is maintained in our database and will not be sold to any
other entity.
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Can I Change the
Address on My Online Order?
Currently, orders placed online will be shipped to the address that
appears on the credit card statement. Customer Service is not able to
change an order after the online order has been placed.
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Canceling or changing
an order after it has been placed
To cancel or change an order after it has been placed, please contact
Customer Service with your request.
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What credit cards can I use?
Currently, we accept all Visa, American Express, MasterCard and Discover
Card transactions. American Express is not accepted for orders from
Europe, the Middle East, Africa, or South America. When accepting orders
for Electronic Delivery we use address verification to check your
supplied address against the billing address on record with your bank.
Some banks are not set up to allow address verification, so we cannot
accept cards from those banks over the Internet.
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I downloaded the
files, but now I cannot find them to complete the installation.
From the Windows 95/98/NT Start button, select Find, and go to Find Files
or Folders. To find the files that you have downloaded, reference the
page you downloaded them from for the correct file name and simply type
the name of the file into the dialog box that is available on the Find
Files or Folders dialog. Make sure that you are looking on the drive you
downloaded the applications to, (usually "C"), and that you
have the "Include Subfolders" box checked. Press the "Find
Now" button. Once found, simply right click on the file and select
copy to Floppy diskette.
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My connection to
your site keeps timing out.
First, verify with your Internet Service Provider that your connection to
the Internet is working correctly. If you are still experiencing
problems, try again several hours later, (it may be that the site is
experiencing a large volume of users, or is temporarily down). If you are
still experiencing difficulties, please contact our Customer Service
Department via the Customer Service real-time Chat.
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The download is
taking longer than the estimated I cannot get a complete download.
Send and email to info@drivefix.com
and indicate the problem, A copy will be forwarded to you ASAP.
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When I try to order, I get a
message that says the server cannot be found or is not responding.
You may be wondering why, even though your are connected to the Higher
Ground web site, you are not able to gain access to the server. The
reason is that the link is actually taking you to our secure server which
we use to accept your order. If you cannot access this page it probably
means that you are using a web browser that cannot make secure
connections or your server is not set up to make secure connections. This
may be a firewall or proxy server issue. To access our order pages you
must be able to make the secure connection.
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If you receive a memory error that means there are device drivers
loaded on your Windows 98 boot disk. To fix it do the following: Boot up to the A prompt with your
Windows 98 boot disk and type the following:
Del *.bat <enter>
Del *.sys <enter>
Now reboot with your windows
98 boot disk and the error will be cleared.
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I ordered packaged
product - when can I expect delivery?
You can expect to receive your product within 7 - 10 business days.
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I am not satisfied
with my purchase. How do I return it?
Simply send your email to refunds@highergroundsoftware.com and include your
receipt number, (Versions downloaded from Higher Ground Software or Drive
Fix only),.
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Educational
Ordering/Site licensing
Educational/Site licensing ordering includes: K-12, colleges, adult
education schools and private business. Drive Fix offers direct
educational discounts in the form of site license pricing for our
products. Minimum order is 100 units.
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Feedback
If you would like to provide additional feedback in regard to a Higher
Ground product, you may do so by sending email to
info@drivefix.com This gives you the opportunity to
provide feedback directly to management about enhancing any Higher Ground
product. This database is reviewed by our management regularly. Anyone
wanting to voice their opinions about product enhancements or new ideas,
can take advantage of this forum.
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How Do I Obtain an Upgrade?
Registered owners can upgrade to the latest version of their software in one
of the following ways:
Send your request to info@highergroundsoftware.com
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How Do I Update My
Personal Information with Higher Ground?
If you have a name, address, telephone number, or email address, you may
contact Customer Service, at info@drivefix.com
Please include your original, outdated information, including your
product serial number if you have it, and provide your new, updated
information.
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How To Inquire
About the Status of an Order
If you want to check on an order, or you feel the order is late, first,
ensure you have allowed the appropriate time for your order to arrive.
For orders placed directly through Customer Service, allow 5 to 7
business days for delivery in the U.S. and 12 days to Canada, 10 -14 day
overseas.
Please also note that you are entitled to four download attempts overall
on a given file, but that only two are allowed within a 24 hour period.
If you have only tried to download twice and are now being told that you
have used up all your attempts, please wait for 24 hours and try
again.
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Licensing: using
the same software at work and home
If you have a stand-alone copy of one of our software titles, and it is
installed and used by you 80 percent of the time on your office computer,
you may use that copy at home provided you are the only user of that
software. (No simultaneous usage is permitted.) Other users must purchase
and use their own copy of the software.
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Mail in Orders - checks
We do not accept mail in payments.
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Obtaining Surplus
or Discontinued Software
DriveFix does not sell discontinued software.
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OEM inquiries
OEM contracts are typically signed for a 3-12 month period on volumes of
3000-15000. The product is provided in Floppy format for duplication once
the OEM manufacturer can guarantee security of production and
distribution. The final buy price per unit is based on volume
commitments. If you would like details in regard to a possible OEM deal,
then please contact our Sales department at info@drivefix.com
where an agent will be happy to help you.
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Prepaid Orders: General
Information
A prepaid order is any order that is paid at the time the order is placed
(before the order is shipped). These orders are typically placed by
credit card or check.
You may place a credit card order through our online order center.
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Retail Orders
To find out the current suggested retail price for a product, please
consult our Customer Service Department.
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Return Policy for
Higher Ground Products
Because demonstration versions are available for The Hard Drive Mechanic
Deluxe, there are no returns of these products. The demonstration
versions are fully functional (with the exception of The Hard Drive
Mechanic Deluxe which will show the fault but will not fix it) so please
take advantage of the free trial version before you purchase.
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Shipping Charges
Our standard shipping charge is $9.95 (U.S.) for orders within the United
States and $12 for orders to Canada. Some promotional offers, different
shipping methods and international shipping may require a different
shipping charge.
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Shipping Methods
We normally ship first class mail with confirmation.
Additional shipping options can be found on our customer service
page.
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Shipping to post office boxes
We normally ship by USPS and, therefore, P.O. Boxes are not a
problem.
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Status of Purchase Orders
First, ensure that you have allowed the appropriate time for your order
to arrive. Purchase Order shipments require up to two weeks for delivery
unless otherwise specified.
If you have waited less than two weeks and you need the status right
away, contact Customer Service.
Please allow 2-3 business days for a reply.
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Higher Ground's 60
Day Free Upgrade Policy (North America)
Higher Ground provides a 60-day window regarding upgrading from previous
product versions. If you have purchased your product in the last 60 days,
you are then eligible to receive the new version for the cost of $9.95
shipping and handling.
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Site Licensing Program
For the best price on a multi-user license, contact Higher Ground Sales.
You will find more information on our Corporate license
solutions on our website, at the Volume License Page.
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What's the
Difference Between an Update and an Upgrade?
UPDATE:
A downloadable file that applies minor changes to an existing product.
UPGRADE:
A new release of a product that has been rewritten to incorporate new
technologies or features.
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